[ad_1] Former Salesforce co-CEO Bret Taylor, who recently co-founded Sierra, a new startup building a customer experience AI agent, joined us to talk about why he thinks AI agents are going to transform enterprise software. Taylor also chatted about what it’s like going from a big company like Salesforce to a brand new startup – … Read more
[ad_1] Salesforce on Tuesday announced the general availability of its AI agent development platform called Agentforce. The offering is, in essence, a low- or no-code method for deploying chatbots for employees or customers. Salesforce says the new platform is already being used by firms including OpenTable, Saks, and Wiley “Agentforce doesn’t depend on human engagement … Read more
[ad_1] Salesforce is on a buying spree. After snatching up data management firm Own earlier in the month, Salesforce today announced its plans to buy Zoomin, an enterprise knowledge platform. Zoomin — which we’ve covered a handful of times before — unifies a company’s docs, like product user guides and tutorials, in one portal. The … Read more
[ad_1] As part of Salesforce’s massive tech conference, Dreamforce, taking place this week in San Francisco, its VC arm, Salesforce Ventures just announced a new $500 million fund dedicated to AI companies. This is significant for several reasons. First, in June 2023, Salesforce Ventures doubled its AI fund from $250 to $500, so the additional … Read more
[ad_1] Salesforce has acquired Own Company, a New Jersey-based provider of data management and protection solutions, for $1.9 billion in cash. Own is Salesforce’s biggest deal since buying Slack in 2021. The company reportedly considered — but ultimately decided against — purchasing data management software firm Informatica earlier this year. In a press release, Salesforce … Read more